HOW TO REPORT J&T DELIVERED BUT ITEM NOT RECEIVE ?

1) Picture of the packaging before shipped out or description of the packaging (flyers: color/size/brand/plain) / box

    Gambar pembungkusan sebelum penghantaran atau details pembungkusan (jika flyers: warna / size/ brand/ plain) atau menggunakan kotak

Contoh : Gambar Parcel (Click)

2) Please state send date of the parcel as in system in this email

    Sila nyatakan tarikh item di pickup / di drop off di dalam email ni

3) Picture of the item

    Gambar barang/item/produk yang terdapat di dalam bungkusan tersebut

Contoh : Gambar barang (Click)

4) Put in the subject : pending tracking (tracking number)

    Letakkan pada subject email: Pending tracking (masukkan tracking number yang anda ingin adukan)


5) Invoice/receipt/transaction slip as proof of items' price

    Invois barang/resit/slip transaksi bukti harga barang yang dihantar

6) Email to [email protected] 

    Email pada [email protected]

J&T will not be liable for any claim for pending status of the parcel, damage, lost, that exceeds 30 days from the send date,