Select the option “Additional Coverage” at the Edit Consignment Page.
As much as we wish we could cover everything, some items are not covered. Below is the general list of the exclusions (prohibited and restricted items). Refunds are not permitted for shipments containing these items.
Alcohol / Hard Liquor
Red wine, white wine, whisky, brandy and beer
Artwork / Historical Artefacts / Religious Items
Antiques, manuscripts, drawings, paintings, works of art, religious pendants, religious paintings, religious statues and any artistic or religious items where the market value is not justifiable
Chip
Microchip, silicon chip, microprocessor, and integrated circuit that contains data. Data loss is excluded
Commercial products
Mannequin and scale model
Explosive / Inflammable
All kinds of explosives, inflammable properties, matches, firecrackers, tobacco, cigars, cigarettes and the like
Luxury items
Gold or items made therefrom, silver, cash, note of currency, jewellery, previous stones, bullion and silverware
Plants
All kinds of livestock, plants and flowers
Valuable Papers
All kinds of valuable paper inclusive of and not limited to passport, accounts, bills, currency deeds, evidence of debts, letter of credit, securities and tender documents
Cover For Loss Only (Damage Coverage Excluded):
Car Accessories
Car window, car skirting, car windscreen, car bumper, car mirror, car bonnet and car rim
Furnitures / Home Appliances
Television, washer / dish washer, lighting and lamp, washing machine and drying machine
Food
Canned food, standard commercial packaging powder, frozen food and bird nest
Glass / Fragile Items
Glass, tempered glass, fragile items, photo frames and acrylic, perfumes and items packed in glass container or bottle
Hamper & Gift
Any hamper & gift with specific packaging that is not delivered in the standard courier & express box packaging
Kitchen Products
Granite top, cup, melamine ware, tea set, kitchen hood, oven and fridge
Musical Instruments
Cello, clarinet, drum, electronic guitar, guitar, piano, saxophone, trumpet, violin and etc
STEP 1
Submit a claim to
[email protected] within 2 business days from the date of:
- You receive a damaged parcel, or
- You did not receive your delivered parcel, or
- You receive an official notification that your parcel has been lost or damaged
STEP 2
Submit your claim with the following required documents:
- Picture of consignment note / waybill
- A picture of parcel outlook before shipping
- A picture of the item inside of the parcel before shipping
- A picture of the item packed with a protective layer inside of the parcel before shipping.
- Item invoice
- Police report (for lost parcel) - compulsory
- Item repair quotation / bill (for partially damaged items)
- Picture of parcel after shipping (for total or partially damaged item)
If there is any information or document required by XpressCover, we will contact the sender and provide the information accordingly.
STEP 3
The claim review and processing shall take 4 - 8 weeks upon receiving complete documents, and it may take up to 4 months, depending on the approval of the courier service's legal/claim team.
STEP 4
Once approved, you will receive the claim payment by bank transfer from MyParcel Asia with your tracking number as reference within 2-4 weeks of the billing cycle. A receipt will be sent to your registered email address.
Questions for Parcel Coverage?
Here is the answer
A cover note will only be provided upon request. If you need a copy of the Cover Note, please email to [email protected].
Additional Coverage starts when your parcel is picked up and ends when the recipient receives the parcel. A claim can be submitted within five (5) working-days. of the incident.
An excluded item is not entitled to coverage. Senders shall not purchase insurance for items exempt from or not eligible for coverage. In the event of an accidental purchase of insurance due to the sender’s mistake or misunderstanding, such a purchase will not be refunded, covered, or entertained.
An insurance claim is subject to the insurer’s final verdict; no appeal will be entertained in the event of claim rejection or such.
Once the claim has been approved and we have received the claim’s credit note, the disbursement of the claim will occur in accordance with the monthly billing cycle.
Yes, if your parcel is lost. We do not need a police report if your parcel is damaged.
